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Evidence Guide: MSS403033 - Map an operational process

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Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS403033 - Map an operational process

What evidence can you provide to prove your understanding of each of the following citeria?

Define the scope of the process map

  1. Identify the purpose for the process mapping.
  2. Define the boundaries of the process to be mapped.
  3. Identify process stakeholders to participate in the mapping.
  4. Identify the aspects to be mapped.
  5. Select an appropriate process mapping technique.
  6. Identify sources of information to populate and validate the process map.
Identify the purpose for the process mapping.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define the boundaries of the process to be mapped.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify process stakeholders to participate in the mapping.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the aspects to be mapped.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select an appropriate process mapping technique.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of information to populate and validate the process map.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map the process

  1. Liaise with process stakeholders to identify steps in the process.
  2. Rank information gained about process steps into critical, important and optional steps.
  3. Document the agreed process steps using the selected process mapping technique.
  4. Document the aspects being mapped using the selected process mapping technique, and show how they relate to the steps.
  5. Validate steps and techniques with appropriate internal or external sources of information.
Liaise with process stakeholders to identify steps in the process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rank information gained about process steps into critical, important and optional steps.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the agreed process steps using the selected process mapping technique.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the aspects being mapped using the selected process mapping technique, and show how they relate to the steps.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate steps and techniques with appropriate internal or external sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply the map

  1. Analyse the process map to ensure that it is fit for its intended purpose.
  2. Identify any further changes needed to the process map as a result of the analysis.
  3. Validate changes and finalise process map.
Analyse the process map to ensure that it is fit for its intended purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any further changes needed to the process map as a result of the analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate changes and finalise process map.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define the scope of the process map

1.1

Identify the purpose for the process mapping.

1.2

Define the boundaries of the process to be mapped.

1.3

Identify process stakeholders to participate in the mapping.

1.4

Identify the aspects to be mapped.

1.5

Select an appropriate process mapping technique.

1.6

Identify sources of information to populate and validate the process map.

2

Map the process

2.1

Liaise with process stakeholders to identify steps in the process.

2.2

Rank information gained about process steps into critical, important and optional steps.

2.3

Document the agreed process steps using the selected process mapping technique.

2.4

Document the aspects being mapped using the selected process mapping technique, and show how they relate to the steps.

2.5

Validate steps and techniques with appropriate internal or external sources of information.

3

Apply the map

3.1

Analyse the process map to ensure that it is fit for its intended purpose.

3.2

Identify any further changes needed to the process map as a result of the analysis.

3.3

Validate changes and finalise process map.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define the scope of the process map

1.1

Identify the purpose for the process mapping.

1.2

Define the boundaries of the process to be mapped.

1.3

Identify process stakeholders to participate in the mapping.

1.4

Identify the aspects to be mapped.

1.5

Select an appropriate process mapping technique.

1.6

Identify sources of information to populate and validate the process map.

2

Map the process

2.1

Liaise with process stakeholders to identify steps in the process.

2.2

Rank information gained about process steps into critical, important and optional steps.

2.3

Document the agreed process steps using the selected process mapping technique.

2.4

Document the aspects being mapped using the selected process mapping technique, and show how they relate to the steps.

2.5

Validate steps and techniques with appropriate internal or external sources of information.

3

Apply the map

3.1

Analyse the process map to ensure that it is fit for its intended purpose.

3.2

Identify any further changes needed to the process map as a result of the analysis.

3.3

Validate changes and finalise process map.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to map an operational process on one (1) or more occasions and to:

scope the mapping exercise

identify and consult with stakeholders

develop a map to conform with the scope

validate and finalise the map.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

purposes of process mapping

methods of process mapping, including use of relevant software

implications of including or excluding specific activities and/or people from the mapping process

customer requirements

methods of identifying and evaluating options

analysis and validation of process maps.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Appropriate process mapping techniques produce hard or soft copy visual representation and include one or more of:

supplier-input-process-output-customer (SIPOC)

high-level process map

process flow chart

top down

responsibility matrix

document map

cross-functional or swim lanes process map

work flow diagram

Visio

computer-aided design/drafting (CAD) programs

Microsoft Project

other graphic, modelling or flow chart applications.

Aspects to focus on include one or more of:

process activities

flow of information and/or documents

decision points

ranking of process steps into:

essential (process essential for achieving outcomes/goals)

important (process which improves outcomes/goals through greater speed or quality)

optional (current or required process not related to achievement of outcomes/goals)

personnel and levels of responsibilities

cross-functional interactions

work flow and bottlenecks

quantifiables, such as lead time, work volume and handoffs.

Process stakeholders include one or more of:

the person undertaking a single-person process

a sample/representative of people undertaking each activity or step in a multi-person process

line managers

senior managers

internal customers

external customers.